Parents Information Child Protection & Safeguarding We have a 'Duty of Care' to ensure children are free from harm and abuse. Our setting fully upholds the responsibility of the welfare and protection of the children in our care. All members of staff are subjected to rigorous checks (Safer Recruitment policy) and all are trained in Child Protection Awareness. Our Safeguarding Children policy includes references to the Prevent Duty (terrorism), FGM (female genital mutilation) and CSE (child sexual exploitation)
Safety & Security Our setting is fully enclosed and access can only be gained through our main door entry system. Visitors/Contractors will be asked for identification before entry will be granted. Our CCTV system ensures our entrance pathway and classrooms are constantly in view and monitored at all times. Rigorous Risk Assessments throughout all areas of the setting ensure hazards are kept to a minimum. Equal Opportunities & Inclusion Our setting welcomes all children and their family units. We do not discriminate against race, gender, ethnicity, religion, disabilities or impairments. Every person is celebrated for who they are. Members of staff are selected for being the best person for the role. Behaviour Management Our setting promotes a positive approach to behavioural expectations. Staff encourage caring, considerate and respectful attitudes through leading by example. Praising good behaviour and explaining unwanted behaviour. Practitioners help children understand 'feelings and emotions' and how behaviour can affect others. Key Workers & Buddy System Our setting ensures a strong, committed and comprehensive Key Worker system. Every child will be allocated their own personal Key Person, as well as nominated 'Buddy's' - allowing the children and alternative point of contact. Parent Partnership Dolphins welcomes and fully encourages all contributions from Parents/Carers - ensuring a cohesive approach to their child's care, learning and development. Regular opportunities are held to ensure both the setting and Parents/Carers are working together - such as Parents Meetings, Information Sharing forms, Stay & Play sessions and Open Afternoons. Our on-line Learning and Development Journals (Tapestry) ensure Parents/Carers have the opportunity to view and add any progress their child has made. Settling-In Children (and Parents alike) need to feel safe and confident within our setting, which is why our settling-in process is firmly embedded. We aim to ensure children feel happy and secure while Parents are not there - to build trusting relationships with Key Workers. We aim to do this by arranging several visits prior to their starting date. Food & Drink Our in-house catering department ensures meals are fresh, healthy, nutritious and balanced. We cater for all dietary needs. Fresh water is available at all times. Milk is offered at Breakfast and Snack times. Illness & Sickness Our Duty of Care requires us to ensure the spread of any illness or infection is kept to a minimum. Vomiting & Diarrhoea - must not return to the setting until there has been a clear 48 hours after the last episode. Conjunctivitis - we ask that you seek medication and keep them at home for at least 24 hours Chicken Pox - must not return to the setting until spots have completely dried and scabbed over. Hand, Foot & Mouth - we ask that you keep your child away from the setting until they are well enough to return (incubation period ranges from 3-5 days) We are aware that children catch the usual coughs and cold's - but if we feel your child is really not coping, we will ask you to collect them. Medication We will only administer medicines that have been prescribed by a Doctor, Nurse or Dentist. We will require full written Parental consent to administer any medication. Accident & Incident All accidents/incidents will be recorded - with full details of when and how it occurred and any possible first aid that was administered. Parents will be required to sign in acknowledgement. Policies There is a full set of the settings Policies in Reception for Parents/Carers to view. Driving & Parking This is a polite notice to ask Parents to be mindful of residents access when dropping off and collecting their children. Complaints We aim to deal with complaints in a sensitive, respectful manner. If you have a concern/complaint regarding any aspect of the care or service we provide - we ask that you first speak to the Managers, who will investigate the matter further. Responses will be relayed back as soon as possible - with agreeable satisfactory outcomes in place. If you feel we have not addressed your concern to an agreeable outcome at this point, you have the right to put your concerns in writing to Ofsted. Ofsted National Business Unit, Piccadilly Gate, Store Street, Manchester. M1 2WD - or telephone 0300-123-1231.